ru77 Privacy Policy — Your Data, Protected

1. Introduction

ru77 ("ru77", "we", "us", "our") is committed to protecting the privacy and security of all personal data we collect from players who use the ru77 online casino and sports betting platform. This Privacy Policy describes what personal data we collect, why we collect it, how we use it, who we share it with, and what rights you have in relation to your data.

This Privacy Policy applies to all visitors to the ru77 website, all registered account holders, and all persons who interact with ru77 through any channel including email, live chat, or telephone support. By using the ru77 platform or creating an account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.

2. Information We Collect

ru77 collects personal data through the account registration process, through your ongoing use of the platform, and through your interactions with our customer support team. The categories of personal data we collect include:

• Identity data: full name, date of birth, and gender, collected at registration and used to verify your identity and confirm that you meet the minimum age requirement of 21 years.
• Contact data: email address, mobile phone number, and residential address, collected at registration and used for account communications, verification, and support.
• Financial data: payment method details (bKash account numbers, Nagad account numbers, Rocket account numbers, Visa and Mastercard card details), transaction history, deposit and withdrawal records. Financial data is used to process transactions and comply with anti-money-laundering (AML) obligations.
• Identity verification documents: government-issued photo ID (such as a national identity card or passport) and proof of address documents, collected as part of the KYC (Know Your Customer) verification process required before the first withdrawal.
• Technical data: IP address, device type, operating system, browser type, and session logs, collected automatically when you access the ru77 platform and used for security monitoring, fraud prevention, and platform performance analysis.
• Gaming and betting data: records of all bets placed, games played, win and loss amounts, bonus activity, and responsible gaming tool usage, used to operate the platform, manage accounts, detect problem gambling patterns, and comply with legal obligations.

3. How We Use Your Information

ru77 uses the personal data we collect for the following purposes:

• Account management: creating, maintaining, and securing your ru77 account; verifying your identity and age; processing login requests; and managing account settings and preferences.
• Transaction processing: handling deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; maintaining accurate financial records; and resolving payment disputes.
• Legal and regulatory compliance: performing KYC identity verification; complying with anti-money-laundering (AML) obligations; reporting to relevant authorities as required by applicable law; and maintaining records for the periods required by law.
• Responsible gaming: monitoring gaming patterns to identify signs of problem gambling; implementing mandatory responsible gaming controls where applicable; and administering player-requested self-exclusion, deposit limits, and time-out periods.
• Platform improvement and communications: analysing usage data to improve platform performance and the player experience; sending transactional communications (deposit confirmations, withdrawal notifications, security alerts); and sending promotional communications where you have opted in to receive them.

4. Sharing Your Information

ru77 does not sell your personal data. We share personal data only in the following limited circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard, for the purpose of processing deposits and withdrawals. These payment processors operate under their own privacy policies and are independently responsible for the personal data they hold.
• Identity verification providers: third-party KYC service providers who assist ru77 in verifying player identity and age. These providers process identity documents under strict data-processing agreements with ru77.
• Game content providers: Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and other licensed game studios may receive limited technical session data necessary to deliver and operate their games on the ru77 platform.
• Legal and regulatory authorities: ru77 will disclose personal data to law enforcement, regulatory bodies, or other government authorities when required to do so by applicable law, court order, or in connection with the investigation of suspected fraud or money laundering.

5. Data Retention

ru77 retains personal data for as long as is necessary to fulfil the purposes for which it was collected and to comply with applicable legal, regulatory, and accounting requirements. In practice, this means that identity verification data, financial transaction records, and gaming activity logs are retained for a minimum of five (5) years from the date of account closure, in compliance with anti-money-laundering record-keeping obligations.

Account data (login credentials, contact information, preferences) is retained for the duration of your account and for a period after closure as required by law. Where you have consented to receive marketing communications from ru77, we will retain your contact details for marketing purposes until you withdraw that consent. To withdraw marketing consent, contact ru77 customer support at any time.

6. Cookies and Tracking Technologies

The ru77 platform uses cookies — small text files stored on your device — to enable certain platform functions. The categories of cookies used on ru77 are:

• Strictly necessary cookies: these are essential for the platform to function. They enable session management (keeping you logged in), security functions (CSRF protection), and correct routing between platform pages. These cookies cannot be disabled without breaking the platform.
• Functional cookies: these remember your preferences (such as language settings) to personalise your experience. These are optional but improve platform usability.
• Analytics cookies: ru77 uses anonymised analytics data to understand how the platform is used and to identify areas for improvement. This data does not identify individual users.

ru77 does not use advertising cookies, retargeting cookies, or any cross-site tracking technology. You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent the platform from functioning correctly.

7. Data Security

ru77 implements technical and organisational security measures designed to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include SSL encryption for all data in transit, access controls limiting who within ru77 can access personal data, secure storage of identity verification documents, and regular security assessments of our platform and systems.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights, ru77 will notify affected players promptly and take all reasonable steps to contain and remediate the breach. You are responsible for maintaining the confidentiality of your own account credentials. If you suspect that your account has been compromised, contact ru77 customer support immediately.

8. Your Rights Over Your Personal Data

Subject to applicable law, you have the following rights in relation to the personal data ru77 holds about you:

• Right of access: you may request a copy of the personal data ru77 holds about you. We will respond to access requests within a reasonable timeframe and will not charge a fee for standard requests.
• Right to rectification: if any personal data ru77 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Update requests can be submitted through your account settings or by contacting customer support.
• Right to erasure: you may request that ru77 delete your personal data. Erasure requests will be assessed against our legal retention obligations. Where data must be retained to comply with law, we will inform you of the legal basis for retention.
• Right to restriction of processing: in certain circumstances, you may request that ru77 restrict the processing of your personal data — for example, while you contest the accuracy of data we hold about you.
• Right to withdraw consent: where ru77's processing of your personal data is based on your consent (for example, consent to receive marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of the above rights, contact ru77 customer support. We may need to verify your identity before processing a data rights request. We aim to respond to all requests within 30 days. If a request is complex or numerous, we may extend this period and will notify you accordingly.

9. Children and Minors

The ru77 platform is strictly for adults aged 21 and above. ru77 does not knowingly collect personal data from persons under the age of 21. If you believe that a minor has registered an account on ru77 or provided personal data to ru77, please contact our customer support team immediately. Upon confirmation, we will take prompt steps to delete the account and any associated data.

ru77 implements age verification checks at the point of registration and during the KYC process to prevent underage gambling. These checks may include requesting a government-issued photo identification document confirming the player's date of birth.

10. International Data Transfers

ru77 operates as a platform for Bangladesh players. Some of the third-party service providers we use (including game content providers, KYC verification providers, and payment processors) may process personal data in countries outside Bangladesh. Where personal data is transferred to a third party located in another country, ru77 takes steps to ensure that appropriate safeguards are in place to protect the data, including:

• Contractual safeguards: data-processing agreements with third-party providers that require them to process personal data securely, use it only for the purposes specified by ru77, and not share it with unauthorised parties.
• Necessity transfers: where a transfer is strictly necessary to deliver a service you have requested — for example, processing a payment via an international card network — the transfer is justified by the necessity of performing the transaction.
• Security certifications: ru77 gives preference to third-party providers who hold recognised data security certifications and operate under established data protection frameworks.
• ru77 does not transfer personal data to countries or organisations that cannot provide an adequate level of protection for that data.
• Players who have concerns about international data transfers may contact ru77 customer support for further information about the safeguards in place for their specific data.

ru77 reviews its international transfer arrangements periodically and updates them as necessary to reflect changes in applicable law and best practice.

11. Changes to This Privacy Policy

ru77 reserves the right to update or amend this Privacy Policy at any time. When material changes are made to this Policy, we will post the revised version on the ru77 website with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Your continued use of the ru77 platform after any update to this Privacy Policy constitutes your acceptance of the updated Policy. If you do not agree with any change to this Policy, you must stop using the ru77 platform and may request account closure by contacting customer support.

12. Third-Party Links and Services

The ru77 platform may display content from or references to third-party game providers. ru77 is not responsible for the privacy practices of third-party providers whose services are accessed through the ru77 platform. We recommend that you review the privacy policies of any third-party providers whose services you use through ru77. ru77's Privacy Policy applies solely to data collected directly by ru77 and does not extend to third-party providers.

13. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ru77 handles your personal data, please contact our customer support team. Our support team is available 24 hours a day, 7 days a week. You can reach us at [email protected] — please note that this email address is displayed as plain text only and is not a clickable link.

When contacting us about a data rights request, please include your full name, registered email address, and a description of your request so that we can identify your account and respond efficiently. ru77 may need to verify your identity before actioning any data rights request to ensure that personal data is disclosed only to the correct account holder.

14. Governing Law

This Privacy Policy and any disputes arising from it shall be governed by applicable law. ru77 operates in good faith and is committed to resolving any privacy-related complaint through its internal complaints process before any formal legal escalation. Players who remain unsatisfied after engaging with ru77's complaints process may seek recourse through the appropriate legal channels available in their jurisdiction.